New Delhi, 15 October 2025 – BLS International is ramping up its technology capabilities under its digital business, focusing on AI, cloud computing, and cybersecurity, as transaction volumes surge across its Business Correspondent (BC) and assisted service network. The move aims to future-proof its digital platform and scale operations across 300+ citizen-centric services.
Digital Scale: 140 Million Transactions and Growing
In FY25 alone, BLS E-Services handled over 140 million transactions, with a gross transaction value (GTV) exceeding ₹87,000 crore, highlighting the scale of operations and the need for advanced tech infrastructure.
“Our asset-light model ensures rapid reach without heavy physical capex, but deliberate investments in AI, cloud, and cybersecurity are critical to keep pace with India’s digital surge,” said Shikhar Aggarwal, Chairman, BLS International. “We are building not just for today’s 140 million transactions, but for a future where scale will multiply several times as Bharat goes digital.”
AI-Powered Transformation
BLS recently integrated AI into retailer onboarding, streamlining manual and error-prone processes such as document verification, financial reviews, and physical agreements. This initiative accelerates agent activation, enhances security, and expands financial access in underserved regions, supporting the company’s vision of financial inclusion.
Additional tech-driven initiatives include:
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BLS Buddy: An AI-powered virtual assistant providing real-time support to last-mile agents and enabling cross-selling of services like insurance, loans, e-learning, and healthcare.
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BLS Sewa App: Expanding into a one-stop digital hub integrating government and citizen services.
Strategic Investments for Future Growth
Future capital expenditure will focus on expanding cloud infrastructure, AI-driven analytics, and advanced cybersecurity frameworks to handle anticipated growth. With the BC and assisted services sector projected to grow at a 19% CAGR to ₹439 billion by FY29, these investments are crucial for maintaining resilience and scalability.
Over the past five years, BLS has leveraged an asset-light model, minimizing physical infrastructure costs while scaling digital platforms through acquisitions like Aadifidelis and strengthening e-governance and financial services delivery.
Industry experts note that this shift from low physical capex to strategic digital investments positions BLS to blend low-cost reach with high-tech resilience, strengthening its role in India’s financial inclusion ecosystem.
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